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Privacy Policy – What the Feng Shui

Last updated: March 2026

1. Who we are

What the Feng Shui (“we”, “us”) operates this website and our online courses.
If you have questions about this policy, contact:
Email: [email protected]
Address: 184-200 Pensby Road, Heswall, Wirral CH60 7RJ

2. What data we collect

We may collect:

  • Contact details: name, email address, billing address, phone number (if you provide it)

  • Account details: login/email, password (stored in encrypted form by our platform)

  • Payment info: processed securely by our payment provider (we don’t see full card details)

  • Course data: which courses you’ve bought, modules completed, downloads

  • Communications: emails you send us, support messages, form submissions

  • Marketing data: your newsletter preferences, link clicks in emails

  • Technical data: IP address, browser type, device info, cookies and similar tracking

3. How we collect it

We collect data when you:

  • Browse our website

  • Sign up for a course or free resource

  • Create an account or log in

  • Join our email list

  • Fill in a contact form

  • Pay for a course (through our payment provider)

Some data (like IP and cookies) is collected automatically by our website/analytics tools.

4. Why we use your data (and legal bases)

We use your data to:

  • Provide and manage your course access (contract)

  • Take and process payments (contract)

  • Send important service emails about your account or courses (contract/legitimate interests)

  • Respond to questions and support requests (legitimate interests)

  • Send you marketing emails if you’ve opted in (consent)

  • Improve our site and courses, and understand what content people use (legitimate interests)

  • Keep our business and website secure and comply with legal duties (legal obligation/legitimate interests)

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

5. Who we share data with

We share data only with trusted third parties that help us run the business, for example:

  • Course platform/website host

  • Email service provider (for newsletters and course emails)

  • Payment processor

  • Analytics tools (e.g. website stats)

  • Professional advisors (e.g. accountant, lawyer) if needed

We only share what’s necessary, and they must keep your data secure and use it only for our purposes.

6. International transfers

Some of our providers may be based outside the UK/EEA.
Where data is transferred internationally, we take steps to protect it, for example by using providers with appropriate safeguards in place (such as standard contractual clauses or equivalent measures).  

7. How long we keep your data

We keep your data only as long as necessary to:

  • Provide your courses and services

  • Meet legal, accounting, or reporting requirements

For example, we may keep order records for several years for tax reasons. When we no longer need your data, we delete or anonymise it.

8. Your rights

You have rights over your personal data, including:

  • Access – to see what data we hold about you

  • Correction – to fix inaccurate or incomplete data

  • Deletion – to ask us to delete your data in some circumstances

  • Restriction – to limit how we use your data in some cases

  • Objection – to certain types of processing, like direct marketing

  • Data portability – to receive certain data in a usable format

To exercise these rights, contact us at [email protected]. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data: www.ico.org.uk.[4]  ​

9. Cookies and tracking

Our website may use cookies and similar technologies to:

  • Make the site work properly

  • Remember your preferences

  • Analyse site traffic and usage

You can control cookies through your browser settings. For more detail, see our Cookies Notice or contact us.

10. Security

We take reasonable technical and organisational measures to protect your personal data (secure systems, limited access, passwords, encryption where appropriate). No system is 100% secure, but we work to reduce risks.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the revised date. If the changes are significant, we’ll let you know by email or a notice on the site.

 

 

 

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